Delivery info

Subject to stock availability, we aim to despatch within 24 hours of processing your order. (orders placed on Friday, Saturday or Bank Holidays will take slightly longer). All orders will be shipped by our designated courier to addresses within mainland UK on a 3 -5 working day service from collection.

Delivery charges apply to mainland UK orders only, and will be outlined on your order form, before payment is processed. Certain postcodes are deemed to be in “Remote” areas and in this instance, including items marked as “free delivery”, an additional charge may be required. Our Online Services team will contact you if this applies.

Additional costs for mailing orders outside of mainland UK will apply. In this event, we will contact you with details of the charge before your order is dispatched. If you are unhappy with this and do not wish to proceed, a full refund will be provided.

For special delivery requests please email info@newvogue.co.uk

Customer Service

If you have any queries regarding your order, a product, or our service please contact our team on: info@newvogue.co.uk

Special Offers and Discounts

Please note that certain products may, from time to time, be shown with a % discount applied. The discount has already been applied to these items and the price that is displayed will apply in all instances.

Online Dispute Resolution

If, in the unlikely event you have a dispute regarding any of our products or services that we are unable to resolve, you may refer the dispute to our Alternative Dispute Resolution Provider, The Retail Ombudsman. www.theretailombudsman.org.uk

Returns/Exchanges/Refunds

Please email all queries regarding returns, exchanges or refunds to info@newvogue.co.uk. Please state the reason for return and include your Order Reference Number and day time telephone number.

Please wait for a response confirming the best course of action before returning your item(s)

If you are not entirely satisfied with your purchase, excluding online only furniture orders, you may return your selection to us in a saleable condition for either refund or exchange at any time within 14 days of receipt of your goods. Please note that goods are returned at your own cost and we recommend the use of a registered postal or courier service for your protection. We also recommend that you keep any proof of posting documentation for your security. Please allow up to one week once you have returned your parcel for any exchange to be processed or refund to be credited.

Damages and Defects

All damages or defects must be reported to us within 24 hours of receipt of goods.

Non-Refundable items

Items of furniture ordered through a third party company on their website will be subject to the terms and conditions of that company.

Your Rights

If you have any queries about the personal and account information we are holding in your name, please contact our customer service team, who will be more than happy to review your file and update your records. You can contact Customer Services by email on info@newvogue.co.uk

Terms and conditions for on-line customers

By completing the purchasing processes you are agreeing to be bound by the terms & conditions shown below. These terms and conditions do not affect your statutory rights.

Payment options

We accept all major credit/debit cards: Visa, Visa Electron, Mastercard and Maestro. Unfortunately we cannot accept payment by American Express.

Pricing

Every effort is made to ensure that prices shown on New Vogue website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you choose to cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.

Stock Availability

In the unfortunate event that goods you have purchased and paid for are out of stock we will refund you and confirm by email within 24 hours.

Certain items that are out of stock will appear on our site as “available to order”. These items will be displayed with an estimated lead-time. Payment will be taken at the time of ordering and your purchase(s) will be dispatched as soon as they become available. Please note that all suggested lead times are estimated and New Vogue will not be held responsible for delays out with our control. In the event of delays to the suggested lead time we will contact you by email to keep you informed of the situation. If an item or items exceed their anticipated delivery date by 28 days you will be offered the option to cancel your order and receive a full refund.

Descriptions

Every effort has been made to ensure that the specification and description of all items is correct on our website. If you have any queries regarding the specification of products please contact us before placing your order to request additional information. We will endeavour where possible to provide you with more detailed information.

Cancellation

As a consumer you have the right to cancel your contract at any time during the period which commences on the day the contract comes into existence and ends on the expiry of 14 calendar days, beginning on the day after the day of delivery of the goods.

If you wish to cancel your contract you should notify us by email to:– info@newvogue.co.uk

In such circumstances we will accept any item(s)* comprised in a cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We will refund the cost of rejected items or cancelled orders (including the original despatch charge) within 7 days of receiving the item(s) back. Please note, however, that items are to be returned at your own cost and we recommend the use of a registered postal or courier service for your protection.

*Bespoke or personalised items are excluded and orders purchased through a third party website must be cancelled directly with the third party.

Limitation of liability

The liability of New Vogue in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall New Vogue be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.

Data Protection

New Vogue will take all reasonable precautions to ensure that details relating to you, your order and payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless New Vogue is negligent in exercising these responsibilities then New Vogue shall not be held liable for unauthorised access to information supplied by you. Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us.

General

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights please contact your Local Authority Trading Standards Department or Citizens Advice Bureau.

Terms & Conditions: Instore

Returns Policy

Faulty Goods

Up to a period of 30 days from the date of purchase a refund will be issued if an item is found to be faulty, or unfit for the purpose for which it was sold, provided that it is returned along with the original receipt of purchase.

Non-Faulty Goods

Up to a period of 14 days from the date of purchase a refund will be issued if an item is returned unused, undamaged and with its original packaging in good condition, provided that it is returned along with the original receipt of purchase. If an item is returned between 15 and 30 days from the date of purchase, along with the original receipt of purchase, a credit note will be issued.

Gifts

Up to a period of 30 days from the date of purchase if an item (excluding furniture) has been purchased as a gift, the recipient may return the item unused, undamaged and with its original packaging in good condition, provided that it is accompanied by the original Gift Receipt. Gift vouchers to the appropriate value will be issued.

Terms & Conditions: Antique Goods and Contemporary Goods sold Instore on Commission

Returns Policy

It is not possible to return items simply because they do not fit, or you have changed your mind about wanting to own them, so please, ensure that you are fully satisfied with the items and their suitability before you purchase.

No guarantee is given as to the timekeeping ability of a clock unless “full working order” is recorded in the description.

Up to a period of 30 days from the date of purchase if an item does not match the description attributed to it by the dealer it may be returned to us along with the original purchase receipt. The item will have to be examined by the respective dealer to ascertain that it is the item which they sold.  If the dealer is satisfied that the item is the original item, and an error in attribution has been made, a full refund will be made.

Contact Details

07764 890882
info@newvogue.co.uk